Levels of conflict regulation: How should the issue be dealt with?

In a nutshell

Conflict management does not imply that everything is negotiable. In conflict management, it is beneficial to have clarity about which issues are decided by leaders, which issues are subject to specific regulations and which issues are negotiable. Clarity helps when dealing with expectations, tensions, and conflicts. Furthermore, it is important to recognise that there are areas of tension that are unresolvable from a systemic perspective. The challenge is to find a way of working with these areas of tension.

Recommendation

Model

Conflict regulation model

Source
Ury, W. et al. (1990). Konfliktmanagement: Wirksame Strategien für den sachgerechten Interessenausgleich. Frankfurt: 365体育直播_365体育投注-竞猜网投

Contact

We are looking forward to your questions and suggestions.

Vice-Presidency for Personnel Development and Leadership
Diversity & Collaboration

JavaScript has been disabled in your browser