Difficult conversations – how to prepare and conduct them
Good preparation and a systematic approach increase the likelihood of a constructive process and a solid result.
Approach
Videos
- external page call_made Otto C. Scharmer: 4 Levels of Listening
- external page call_made Amy Gallo: The Art of Active Listening
- external page call_made William Ury: The Power of Listening
- external page call_made Kim Scott: How to Lead with Radical Candor
- external page call_made Jay Johnson: How to deal with difficult People
- external page call_made William Ury: Getting to Yes
Contact
We are looking forward to your questions and suggestions.
Vice-Presidency for Personnel Development and Leadership
Diversity & Collaboration